Refund and Quality Policy

1. Custom products are not returnable for change of mind

Every PCB and PCBA is built to your files and your parameters. Once we have accepted the order, we do not take boards back because you ordered the wrong size, changed the design, ordered too many, or no longer need the boards.

Please check the quote, the Gerber, and the address before you pay.

2. When we will refund or remake

We will refund or remake (our choice) if we confirm that:

1. We did not build what you ordered — wrong process, wrong quantity shipped, or a manufacturing defect against the files and options on the order; or
2. We cannot build the order as placed after engineering review (missing outline, files that do not match the parameters, or a capability we do not offer). In that case we reject the order, notify you, and refund it in full. You can re-quote and place a new order if you still want the boards; or
3. We agree in writing to cancel a paid order before manufacturing has started.

We do not refund:

• defects caused by your design, incomplete files, or parameters that do not match the artwork (unless we should have caught a clear file/parameter mismatch in review and failed to do so — that case is handled as our error under the first bullet above);
• damage you caused after delivery;
• claims opened after the windows in Section 4 without a reasonable excuse;
• carrier delay by itself (see the Shipping Policy).

3. How refunds are paid

Approved refund amounts are returned to the original payment method. Payment processing fees are absorbed by us and are not deducted from your refund.

All refunds of paid orders are approved by a person. Refunds are never issued automatically. A status of “cancelled” is not the same as “refunded”; the refund is a separate step.

We cannot refund a card payment to a different card or to a bank account.

Card refunds usually show on the statement in 5–10 business days after we submit them; the bank’s timing is outside our control.

4. How to open a quality claim

Email service@ezpcba.com with:

• order number;
• photos of the boards, the packing, and (if relevant) measurements or test screenshots;
• a short description of what is wrong versus the order.

Claim windows

We may ask you to return samples at our cost if we need them to confirm the defect. Do not scrap the lot until we have made a decision, unless we tell you that you may.

If we confirm our error, we will remake the affected quantity or refund that quantity’s price (and a proportionate share of shipping and duty if the whole shipment is unusable).

5. Cancellation and refunds together

Requesting cancellation of a paid order does not by itself issue a refund. We will email you our decision.

6. Chargebacks

Before you open a card dispute, please contact us so we can refund or remake under this policy. If a dispute is filed, we will submit the order, files, and shipping record to the payment processor. Filing a dispute does not increase what you are owed under this policy.